Meet the Speakers

Chris Lien

An active member of the U.S. mailing industry for more than 15 years, Chris Lien, Executive Vice President at BCC Software, Inc., is a sought-after speaker at mailing-related conferences and events, and frequently delivers presentations at the National Postal Forum, Mailcom, Graph Expo, and many regional Postal Customer Councils. He has written numerous industry articles related to address quality, and hosted many online webinars on that topic and others.

Chris has authored several software solutions utilizing Mail.dat for electronic auditing, distribution and logistics planning, palletization, and electronic postage payment. His commitment to the betterment of the industry is evident in his involvement in such groups as the Association for Postal Commerce, the Mailing & Fulfillment Service Association, IDEAlliance and the Alliance of Nonprofit Mailers. He is the IDEAlliance representative to the Mailers Technical Advisory Committee (MTAC), and was most recently elected industry focus group leader for address accuracy in MTAC. Prior to joining BCC in 2007, Chris served as director of commercial mail marketing for Business Objects.

Twyla J. Cummings, Ph.D.

Twyla J. Cummings, Ph.D. is the Paul and Louise Miller Distinguished Professor and Graduate Program Director in the School of Print Media at Rochester Institute of Technology. Dr. Cummings provides undergraduate and graduate instruction in the areas of media industries analysis, media distribution and research methods.

Dr. Cummings’ research is focused in the areas of media distribution and printing industry trends. Additionally, she is a frequent speaker on critical trends in post-press and issues impacting the Graphic Communications Industry as a whole. She is Board member of NAPL and serves on the Board of Governors for the R & E Council of NAPL. She is a member of the prestigious Walter E. Soderstrom and Nonpareil Societies of NAPL and the R & E Council.

Twyla possesses both a B.S. Degree in Chemistry and a M.S. Degree in Business and Industrial Management from Wright State University in Dayton, Ohio. She earned her Doctoral Degree in Management from The Union Institute & University in Cincinnati, Ohio.

In addition to her professional commitments, Dr. Cummings is actively involved in the Rochester community, serving as a member of the Steering Committee of the Rochester Area Business Ethics Foundation. Previously, she served as Board Chair for the YWCA of Rochester and as a Board Member for the Rochester Women’s Network.


PEAK Home Inside PEAK Register Today Meet the Speakers Recorded Sessions Upcoming PEAK Topics BCC Software Home BÖWE BELL + HOWELL Home	Meet the Speakers Chris Lien An active member of the U.S. mailing industry for more than 15 years, Chris Lien, Executive Vice President at BCC Software, Inc., is a sought-after speaker at mailing-related conferences and events, and frequently delivers presentations at the National Postal Forum, Mailcom, Graph Expo, and many regional Postal Customer Councils. He has written numerous industry articles related to address quality, and hosted many online webinars on that topic and others. Chris has authored several software solutions utilizing Mail.dat for electronic auditing, distribution and logistics planning, palletization, and electronic postage payment. His commitment to the betterment of the industry is evident in his involvement in such groups as the Association for Postal Commerce, the Mailing & Fulfillment Service Association, IDEAlliance and the Alliance of Nonprofit Mailers. He is the IDEAlliance representative to the Mailers Technical Advisory Committee (MTAC), and was most recently elected industry focus group leader for address accuracy in MTAC. Prior to joining BCC in 2007, Chris served as director of commercial mail marketing for Business Objects. Twyla J. Cummings, Ph.D. Twyla J. Cummings, Ph.D. is the Paul and Louise Miller Distinguished Professor and Graduate Program Director in the School of Print Media at Rochester Institute of Technology. Dr. Cummings provides undergraduate and graduate instruction in the areas of media industries analysis, media distribution and research methods. Dr. Cummings’ research is focused in the areas of media distribution and printing industry trends. Additionally, she is a frequent speaker on critical trends in post-press and issues impacting the Graphic Communications Industry as a whole. She is Board member of NAPL and serves on the Board of Governors for the R & E Council of NAPL. She is a member of the prestigious Walter E. Soderstrom and Nonpareil Societies of NAPL and the R & E Council. Twyla possesses both a B.S. Degree in Chemistry and a M.S. Degree in Business and Industrial Management from Wright State University in Dayton, Ohio. She earned her Doctoral Degree in Management from The Union Institute & University in Cincinnati, Ohio. In addition to her professional commitments, Dr. Cummings is actively involved in the Rochester community, serving as a member of the Steering Committee of the Rochester Area Business Ethics Foundation. Previously, she served as Board Chair for the YWCA of Rochester and as a Board Member for the Rochester Women’s Network.

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